If a tour is cancelled by the Thousand Islands Bicycle Co. (e.g. for safety concerns such as heavy rain, thunderstorms, excessive heat), your tour can be rescheduled, or alternatively a full refund offered. We will contact you to reschedule.
Cancellation by you
At Thousand Islands Bicycle Co. we are flexible and happy to have you on another tour at a time that suits you. Please contact us in order to discuss your options. We don’t want anyone missing out on the tour so will do our very best to accommodate you. If you need to cancel your tour entirely, the following policies apply.
Same day cancellation: You may choose to reschedule the day of your tour (depending on availability). Unfortunately no refunds can be offered for same-day cancellations or no-shows if we cannot re-schedule due to lack of availability.
48 hours prior cancellation: You may choose to reschedule the day of your tour (depending on availability) or request a refund with a 50% cancellation fee.
72 hours notice of cancellation: You may choose to reschedule the day of your tour (depending on availability ) or request a refund with a 20% cancellation fee.
If you would like to cancel or make changes to your reservation, please contact us.
*We ask that you arrive 15 minutes before your tour is scheduled to depart. This gives everyone a chance to meet and get their bike fitted. A waiver form also needs to be signed by all participants before they can commence the tour.
Bike Rental Cancellation Policy
Cancellations can be made up to 24 hours in advance with a 5% penalty. After that a 25% administrative fee will be charged to the credit card. If you do not show up for your rental 100% cancellation fee will apply.
If you require clarification on any of the policies found on our website, please don't hesitate to contact us!
We strive to always provide impeccable service and are always happy to discuss our policies and the reasons behind them.